If you are one of the many people looking for a new NDIS provider, you might be confused about the difference between NDIS-registered service providers and unregistered providers. You’ve likely heard of people who only use registered providers, and others who don’t see this as a priority. The conflicting opinions can add to the confusion.
But is one option actually better than the other?
There are some great benefits with both options – and knowing both will help you to make a more informed decision when choosing a provider.
Read on to find out the difference between using registered and unregistered providers, and the pros and cons of both.
What’s the difference between a registered provider and unregistered provider?
Registered providers have chosen to undergo the NDIS registration process. During this process, they are assessed against a set of quality criteria called the NDIS Practice Standards.
Unregistered providers are still legal Australian businesses with an ABN. This does not mean that they do not provide a high-quality service, it just means that they have not gone through the process of becoming registered. Any provider can register with the NDIS, however, the process is lengthy and can be expensive so some choose to stay unregistered.
If you are an NDIS provider, you may be interested in our post on unregistered providers and what they can and can’t do.
Pros and cons of using a registered service provider
Pros
- Quality assurance: The NDIS commission has audited the business so you can feel confident that the supports or services that offer are of high-quality.
- Anyone can access: Can be accessed if you are NDIA-managed, plan-managed or self-managed.
- Qualifications: Providers need certain qualifications and checks to have their registration approved.
Cons
- Limited choice: Newer, smaller organisations or independent workers are unlikely to be registered.
- Waiting time: Occasionally it may take a little longer to be seen by the provider due to the high demand for NDIS-registered providers.
Pros and cons of using an unregistered service provider
Pros
- Greater choice: You have the freedom to hire any NDIS provider of your choice with an ABN.
- Unique services: Unregistered providers are often smaller businesses that might offer more specialised or unique services.
- Continuation of services: If you are new to the NDIS and have been using providers who you are happy with, you can continue to access their services if they are not registered.
Cons
- Quality is not regulated: Unregistered providers must adhere to the NDIS code of conduct, however, they have not been audited by the NDIS quality and safeguards commission.
- Depending on how your plan is managed, you may not be able to access unregistered NDIS providers. For the small percentage of participants who opt for an agency-managed plan (managed by the NDIA), you cannot access unregistered providers.
Which provider type should I choose?
Both registered and unregistered providers have some great benefits. Ultimately, it comes down to how your plan is managed and personal preference. If your plan is NDIA-managed, you can only use registered providers. If your plan is self or plan-managed, you have the flexibility to use both.
We've written more about how to choose the right provider for you, as well as a step-by-step guide on how to change any current providers.
Even though it's an important decision, choosing a provider doesn't need to be overwhelming or take up a lot of time. You can let us know here at HeyHubble what you're looking for, and we'll personally find you some great NDIS provider options for you to choose from.
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